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Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from goodvibesheaven.com (the “Site”), operated by GoodVibes Heaven (the “Company”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment method (we can never see your credit card details), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking about both Device Information and Order Information.

Text Marketing Terms & Conditions

We use a text messaging platform, which is subject to the following terms and conditions. By opting in to our text marketing and notifications, you agree to these terms.

By entering your phone number at checkout and completing a purchase, subscribing via our subscription form, or texting in a keyword, you agree that we may send you text notifications (order updates, including abandoned cart reminders) and text marketing offers. Consent is not a condition of any purchase.

Your phone number, name, and purchase information will be shared with our SMS platform provider, SMSBump Inc, a European Union company based in Sofia, Bulgaria, for the purpose of sending targeted marketing messages and notifications. When messages are sent, your phone number is passed to a text messaging operator to fulfill delivery.

To unsubscribe from text marketing messages and notifications, reply STOP to any message sent from us, or use the unsubscribe link provided in our messages. Alternative opt-out methods (such as different wording) will not be honored. Message and data rates may apply.

For help, text HELP to the number you received messages from, or contact us using the details below.

How Do We Use Your Personal Information?

We use the Order Information we collect generally to fulfill any orders placed through the Site (including processing payment, arranging shipping, and providing invoices and/or order confirmations). We also use Order Information to:

We use Device Information to help screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site — for example, by generating analytics about how customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns.

Sharing Your Personal Information

We share your Personal Information with third parties to help us use it as described above. Our website is hosted by Cloudflare, and payments are processed by Stripe — you can read more about how Stripe uses your Personal Information at stripe.com/privacy.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, visit the Network Advertising Initiative's educational page at networkadvertising.org.

You can opt out of targeted advertising through:

You can also opt out of some of these services via the Digital Advertising Alliance's opt-out portal at optout.aboutads.info.

Do Not Track

Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access the personal information we hold about you, and to ask that it be corrected, updated, or deleted. To exercise this right, please contact us using the information below.

If you are a European resident, we process your information in order to fulfill contracts we might have with you (for example, if you place an order through the Site), or to otherwise pursue the legitimate business interests listed above. Please note that your information may be transferred outside of Europe, including to Singapore, Canada, and the United States.

Data Retention

When you place an order through the Site, we maintain your Order Information for our records unless and until you ask us to delete it.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices, or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at support@goodvibesheaven.com.